TERMS OF SERVICE
Effective Date: August 22, 2026
These Terms of Service ("Terms") govern your access to and use of the website, classes, memberships, class packages, events, products, and related services offered by MADDHOUSE LLC ("MADDHOUSE," "we," "us," or "our").
By accessing our website, creating an account, purchasing a service, registering for a class or event, or participating in any MADDHOUSE service, you agree to be bound by these Terms.
If you do not agree with these Terms, please do not use our website or purchase or participate in MADDHOUSE services.
1. ABOUT MADDHOUSE
MADDHOUSE provides fitness classes, events, memberships, class packages, and related fitness and wellness experiences.
Class formats, instructors, schedules, locations, availability, and offerings may change from time to time.
2. CLASS AND MEMBERSHIP OPTIONS
MADDHOUSE may offer various ways to participate, including:
Introductory offers
Monthly memberships
Drop-in classes
Class packages
Special events
Promotional offerings
Other fitness and wellness services
Availability and eligibility requirements for particular offerings will be displayed at the time of purchase or enrollment.
3. PRICING AND OFFERS
MADDHOUSE may offer memberships, class packages, drop-in classes, introductory offers, special events, equipment rentals, and promotional offerings from time to time.
Current pricing, expiration periods, eligibility requirements, and other applicable terms will be displayed at the time of purchase.
Pricing, promotions, and offerings are subject to change. Unless otherwise stated, the price and terms presented and agreed to at the time of purchase will govern that transaction.
Promotional pricing, discounts, or special offers may be subject to additional eligibility requirements, expiration dates, or restrictions disclosed at the time of purchase.
4. CLASS PACK EXPIRATION
Class packages must be used within the applicable expiration period disclosed at the time of purchase.
Unused classes expire at the end of the applicable period and have no cash value unless otherwise required by applicable law.
MADDHOUSE may establish different expiration periods for promotional packages or future offerings.
5. MEMBERSHIPS
Membership terms, including price, billing frequency, class access, cancellation requirements, and other applicable conditions, will be disclosed at the time of enrollment.
Unless otherwise stated in the applicable membership agreement, membership fees will be charged according to the billing schedule selected at enrollment.
By purchasing a recurring membership, you authorize MADDHOUSE or its designated payment processor to charge your selected payment method according to the applicable billing schedule until the membership is canceled in accordance with the terms presented at enrollment.
MADDHOUSE reserves the right to suspend or terminate a membership for nonpayment, violation of these Terms, unsafe conduct, or other legitimate business reasons.
6. PAYMENTS
You agree to provide accurate and current payment information and authorize MADDHOUSE or its designated payment processor to charge the applicable fees for services you purchase.
You are responsible for applicable taxes, fees, and other charges disclosed at checkout.
If a payment is declined, reversed, disputed, or otherwise unsuccessful, MADDHOUSE may suspend access to services until the account is brought current.
7. CANCELLATIONS AND REFUNDS
All customer purchases are final and non-refundable unless otherwise required by applicable law or expressly stated by MADDHOUSE.
No refunds will generally be issued for:
Customer cancellations
Missed classes
Late arrivals
Failure to attend
Unused class packages
Expired class packages
Changes in personal schedule
Failure to use a purchased service
Membership cancellation requirements, if applicable, will be disclosed at the time of enrollment or in the applicable membership agreement.
MADDHOUSE may, in its discretion, provide a credit, transfer, or other accommodation in limited circumstances. Any such accommodation does not create an obligation to provide the same accommodation in the future.
8. EVENT OR CLASS CANCELLATIONS AND CHANGES BY MADDHOUSE
MADDHOUSE reserves the right to modify, postpone, reschedule, relocate, substitute, or cancel a class or event due to circumstances including safety concerns, instructor availability, facility issues, weather, emergencies, or other circumstances beyond its reasonable control.
If MADDHOUSE cancels or substantially changes an event, MADDHOUSE will communicate available options to affected customers, which may include a rescheduled event, credit, or refund, as determined by MADDHOUSE and applicable law.
9. CLASS SCHEDULE AND INSTRUCTORS
Class schedules and instructors are subject to change.
MADDHOUSE does not guarantee that a particular instructor, class format, time, or location will always be available.
MADDHOUSE may substitute instructors or modify programming when reasonably necessary.
10. LATE ARRIVALS
Participants are encouraged to arrive early enough to check in and prepare for class.
For safety reasons, MADDHOUSE may restrict or deny participation to a person who arrives too late to safely participate or who misses necessary class instructions or warm-up periods.
Late arrival does not entitle a customer to a refund or credit.
11. STUDIO CONDUCT
MADDHOUSE is committed to maintaining a safe, respectful, inclusive, and welcoming environment.
Participants must:
Follow reasonable instructor and staff directions
Treat other participants and staff respectfully
Use equipment appropriately
Avoid behavior that creates a safety risk
Refrain from threatening, abusive, discriminatory, harassing, or disruptive conduct
Respect MADDHOUSE facilities and property
MADDHOUSE may remove, suspend, or prohibit a participant from accessing MADDHOUSE services if their conduct violates these standards or creates a safety concern.
No refund is required for removal based on misconduct except where otherwise required by law.
12. EQUIPMENT AND RENTALS
MADDHOUSE may make certain equipment available for rental or use.
Current equipment rental options, availability, and pricing will be communicated at the studio or displayed at the time of rental.
Rental options and prices may change from time to time.
Participants are responsible for using equipment appropriately and returning rented equipment in reasonable condition.
MADDHOUSE may charge for lost or intentionally damaged rental equipment where permitted by law.
13. HEALTH AND FITNESS
MADDHOUSE classes and services are intended for general fitness and wellness purposes and are not medical treatment, physical therapy, diagnosis, or medical advice.
Participants are responsible for determining whether a particular activity is appropriate for them and for exercising within their personal abilities and limitations.
Participants should consult a qualified medical professional regarding any health concerns, medical conditions, injuries, pregnancy-related concerns, medications, or other circumstances that may affect their ability to exercise safely.
Participants should immediately stop exercising and notify an instructor or staff member if they experience pain, dizziness, shortness of breath, faintness, or other concerning symptoms.
Participation in MADDHOUSE activities is subject to the separate MADDHOUSE Liability Waiver & Release, which participants may be required to review and affirmatively accept before participating.
14. LIABILITY WAIVER
The MADDHOUSE Liability Waiver & Release is incorporated into these Terms by reference to the extent permitted by applicable law.
Where a waiver is required for participation, completing a purchase, creating an account, or registering for a class does not replace any separate acknowledgment, acceptance, or signature required by MADDHOUSE.
15. PHOTOGRAPHY AND RECORDING
MADDHOUSE may photograph, film, or record classes and events for promotional, marketing, website, and social media purposes.
Where a separate media release or consent is provided or required, photography and recording will be subject to that release or consent.
Participants may contact MADDHOUSE regarding concerns about appearing in promotional content.
16. INTELLECTUAL PROPERTY
All MADDHOUSE branding, names, logos, graphics, photographs, videos, written materials, class materials, programming materials, website content, and other original content are owned by or licensed to MADDHOUSE and are protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, sell, publish, commercially exploit, or otherwise use MADDHOUSE content without prior written permission except as permitted by applicable law.
17. USER CONTENT
If you submit photographs, reviews, testimonials, comments, videos, or other content to MADDHOUSE, you represent that you have the right to provide that content.
You grant MADDHOUSE permission to use submitted content for legitimate business purposes, subject to any separate privacy, publicity, or media rights applicable to the content.
18. THIRD-PARTY SERVICES
MADDHOUSE may rely on third-party providers for website hosting, booking, scheduling, payment processing, communications, marketing, analytics, and other business services.
Your use of certain third-party services may be subject to those providers' separate terms, privacy policies, and practices.
MADDHOUSE is not responsible for the independent acts, omissions, policies, or practices of third-party providers except to the extent required by applicable law.
19. ACCOUNT INFORMATION
If you create an account with MADDHOUSE, you are responsible for maintaining accurate and current account information and protecting the confidentiality of your account credentials.
You are responsible for activity occurring through your account to the extent permitted by law.
You agree to promptly notify MADDHOUSE if you believe your account has been accessed or used without authorization.
20. SUSPENSION OR TERMINATION
MADDHOUSE may suspend or terminate access to its services if you:
Violate these Terms
Fail to make required payments
Engage in unsafe, threatening, abusive, or disruptive conduct
Misuse MADDHOUSE property or equipment
Provide fraudulent or materially inaccurate information
Otherwise engage in conduct that materially interferes with MADDHOUSE operations or the safety or experience of others
Termination does not eliminate payment obligations that arose before termination.
21. DISCLAIMERS
MADDHOUSE provides its website and services on an "as available" basis.
While MADDHOUSE makes reasonable efforts to provide a high-quality experience, we do not guarantee that the website, classes, events, instructors, schedules, equipment, facilities, or other services will always be available, uninterrupted, error-free, or suitable for every individual.
Nothing in these Terms is intended to waive any right or protection that cannot legally be waived.
22. LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, MADDHOUSE and its owners, instructors, employees, contractors, agents, and affiliates will not be responsible for indirect, incidental, consequential, special, or punitive damages arising from or relating to your use of the website or MADDHOUSE services, except to the extent such limitation is prohibited by applicable law.
Nothing in these Terms limits or excludes liability that cannot legally be limited or excluded.
23. INDEMNIFICATION
To the fullest extent permitted by applicable law, you agree to indemnify and hold harmless MADDHOUSE and its owners, instructors, employees, contractors, agents, and affiliates from claims, liabilities, damages, losses, and expenses arising from your violation of these Terms, your misuse of MADDHOUSE services, or your intentional or negligent conduct.
24. DISPUTE RESOLUTION
Any dispute arising from or relating to these Terms or MADDHOUSE services will be handled in accordance with applicable California law.
Before initiating formal legal proceedings, the parties are encouraged to attempt to resolve the dispute informally by contacting MADDHOUSE at info@maddhousela.com.
Any mandatory arbitration, venue, class-action waiver, or similar dispute-resolution provisions should be added only after review by qualified California counsel.
25. GOVERNING LAW
These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles, except where applicable law requires otherwise.
26. CHANGES TO THESE TERMS
MADDHOUSE may update these Terms from time to time.
Updated Terms will be posted with a revised Effective Date.
Your continued use of MADDHOUSE services after updated Terms become effective constitutes acceptance of the updated Terms to the extent permitted by applicable law.
Changes will apply prospectively except where otherwise permitted or required by law.
27. SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.
28. ENTIRE AGREEMENT
These Terms, together with any applicable purchase terms, membership agreement, Privacy Policy, Liability Waiver & Release, and other policies or agreements incorporated by reference, constitute the applicable agreement between you and MADDHOUSE regarding the services covered by those documents.
29. SMS/TEXT MESSAGING TERMS
29.1 Program Description
By opting in to receive SMS or text messages from MADDHOUSE, you agree to receive recurring automated text messages at the mobile telephone number you provided.
Messages may include, but are not limited to:
Class and appointment reminders
Booking confirmations and updates
Membership and account notifications
Schedule changes
Event information and reminders
Promotional offers and announcements
Customer service and support follow-ups
Other communications related to MADDHOUSE services
Consent to receive marketing or promotional text messages is not a condition of purchasing any goods, services, memberships, class packages, or event tickets from MADDHOUSE.
29.2 Message Frequency
Message frequency varies depending on your bookings, account activity, interactions with MADDHOUSE, and promotional communications for which you have opted in.
29.3 Message and Data Rates
Message and data rates may apply.
Any applicable charges are determined by and payable to your mobile service provider. You are responsible for reviewing your wireless carrier's messaging and data plan for information regarding applicable charges.
29.4 How to Opt Out
You may unsubscribe from MADDHOUSE SMS communications at any time by replying STOP to any text message we send you.
After you send STOP, you may receive a one-time confirmation message confirming that you have been unsubscribed. After your opt-out request has been processed, you will no longer receive SMS messages from that messaging program unless you subsequently opt in again.
If you wish to rejoin the SMS program, you may sign up again through an available MADDHOUSE opt-in method or, where supported, reply START.
29.5 Help and Support
For assistance with MADDHOUSE text messages, reply HELP to any message.
You may also contact MADDHOUSE directly:
Email: info@maddhousela.com
Phone: 310-308-6178
29.6 Carrier Liability
Wireless carriers are not liable for delayed or undelivered messages.
Delivery of SMS messages is subject to effective transmission by your wireless carrier and/or network operator and is outside MADDHOUSE's control.
29.7 Mobile Number Responsibility
You represent that you are the account holder or authorized user of the mobile telephone number you provide to MADDHOUSE.
If you change, deactivate, or transfer your mobile number, you are responsible for updating your information with MADDHOUSE or opting out of the SMS program as appropriate.
29.8 Privacy
Information collected in connection with MADDHOUSE SMS communications will be handled in accordance with our Privacy Policy.
Privacy Policy: [INSERT PRIVACY POLICY LINK]
30. CONTACT INFORMATION
Questions regarding these Terms or MADDHOUSE services may be directed to:
MADDHOUSE LLC
Email: info@maddhousela.com
Website: maddhousela.com