Terms of Service

Effective Date: August 22, 2026

MADDHOUSE LLC ("MADDHOUSE," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, purchase or use our services, register for classes or events, communicate with us, or otherwise interact with MADDHOUSE.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

Depending on how you interact with MADDHOUSE, we may collect the following categories of information:

Information You Provide Directly

This may include:

  • First and last name

  • Email address

  • Telephone number

  • Mailing or billing address

  • Account information

  • Class, membership, and event registration information

  • Payment and transaction information

  • Information you provide when contacting us

  • Information provided in registration, waiver, or intake forms

  • Information you voluntarily provide regarding fitness limitations or accommodations

  • Communications and correspondence with MADDHOUSE

  • Preferences regarding marketing communications

  • SMS/text messaging opt-in preferences and consent

We do not intend to collect more personal information than reasonably necessary to provide our services.

Information Collected Automatically

When you visit our website, we or our service providers may automatically collect certain information, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages visited

  • Referring website

  • Date and time of website activity

  • General website usage information

  • Cookies and similar technologies

  • Information regarding interactions with our website

Payment Information

Payments may be processed through third-party payment processors. MADDHOUSE generally does not directly store complete credit card numbers or banking credentials when payment processing is handled by a third-party provider.

Payment information is subject to the privacy policies and security practices of the applicable payment processor.

2. HOW WE COLLECT INFORMATION

We may collect personal information:

  • When you visit our website

  • When you create or use an account

  • When you purchase a class, membership, package, or event

  • When you register for a class or event

  • When you complete a waiver or other form

  • When you opt in to receive SMS/text messages

  • When you communicate with us by email, telephone, text, or other methods

  • Through cookies and website technologies

  • Through third-party booking, payment, scheduling, marketing, or website platforms

  • When you voluntarily provide information to us in person or online

3. HOW WE USE PERSONAL INFORMATION

We may use personal information for legitimate business purposes, including to:

  • Process purchases and payments

  • Register you for classes and events

  • Manage memberships and class packages

  • Communicate with you regarding your purchases, classes, schedule, or account

  • Send booking confirmations, reminders, and schedule updates

  • Respond to questions and requests

  • Provide customer service

  • Operate and improve our website and services

  • Maintain business and transaction records

  • Send administrative communications

  • Send marketing communications when permitted by law and consistent with your communication preferences

  • Analyze website and business performance

  • Prevent fraud, misuse, or unauthorized activity

  • Protect the safety and security of our customers, staff, and business

  • Comply with legal obligations

  • Enforce our agreements and policies

  • Fulfill other purposes disclosed to you at or before the time information is collected

4. COOKIES AND TRACKING TECHNOLOGIES

MADDHOUSE and certain third-party service providers may use cookies, pixels, analytics tools, and similar technologies to operate our website, understand website traffic, remember preferences, and improve our services.

Some third-party services may collect information about your activity across websites or services for analytics or advertising purposes.

You may be able to control certain cookies through your browser settings or available privacy controls. Disabling cookies may affect certain website functionality.

Where required by applicable law, MADDHOUSE will provide appropriate choices regarding the use or sharing of personal information for targeted advertising or similar purposes.

5. HOW WE SHARE PERSONAL INFORMATION

We may disclose personal information to categories of third parties as reasonably necessary to operate our business, including:

  • Payment processors

  • Website and hosting providers

  • Class scheduling and booking platforms

  • Customer management platforms

  • Email and text communication providers

  • Marketing and analytics providers

  • Professional service providers

  • Information technology and security providers

  • Government authorities or law enforcement when legally required

  • Other service providers acting on our behalf

We do not sell personal information in exchange for money unless our practices change and applicable law requires us to provide notice and an opportunity to opt out.

If MADDHOUSE engages in a sale or sharing of personal information as defined by California law, we will provide any notices and opt-out mechanisms required by applicable law.

SMS/Mobile Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All other categories described in this Privacy Policy exclude text messaging originator opt-in data and consent. Text messaging opt-in data, consent, and related information will not be shared with any third parties for their own marketing or promotional purposes.

MADDHOUSE may use service providers as reasonably necessary to facilitate and deliver our text messaging program, but such providers may use mobile information only to provide services on behalf of MADDHOUSE and not for their own marketing or promotional purposes.

6. CALIFORNIA PRIVACY RIGHTS

If you are a California resident and applicable California privacy law applies to MADDHOUSE, you may have rights regarding your personal information.

Depending on the circumstances, these may include the right to:

  • Know what categories and specific pieces of personal information we collect

  • Know the categories of sources from which personal information is collected

  • Know the purposes for collecting and using personal information

  • Know the categories of third parties with whom personal information is disclosed

  • Request deletion of personal information, subject to legal exceptions

  • Request correction of inaccurate personal information

  • Opt out of the sale or sharing of personal information, where applicable

  • Limit certain uses or disclosures of sensitive personal information, where applicable

  • Receive equal treatment for exercising applicable privacy rights

These rights are subject to applicable legal exceptions and limitations.

California law generally prohibits businesses from discriminating against consumers for exercising applicable privacy rights.

7. HOW TO SUBMIT A PRIVACY REQUEST

To submit a privacy-related request, please contact us using the contact information provided at the end of this Privacy Policy.

We may need to verify your identity before completing certain requests in order to protect your personal information and prevent unauthorized access.

We will respond to verified requests within the time periods required by applicable law.

If additional time is legally permitted and reasonably necessary, we will provide any required notice of an extension.

8. MARKETING AND SMS COMMUNICATIONS

If you voluntarily provide your email address or telephone number, we may use that information to send you information about MADDHOUSE classes, events, promotions, updates, or other offerings where permitted by law and consistent with your communication preferences.

You may unsubscribe from promotional emails by following the unsubscribe instructions contained in the communication.

If you opt in to receive SMS/text messages from MADDHOUSE, message frequency varies. Message and data rates may apply.

You may unsubscribe from SMS communications at any time by replying STOP to any message. After sending STOP, you may receive a one-time confirmation message.

For assistance with SMS communications, reply HELP to any message or contact us at info@maddhousela.com 

Consent to receive marketing or promotional text messages is not a condition of purchasing any goods, services, memberships, class packages, or event tickets from MADDHOUSE.

Even if you opt out of marketing communications, we may continue sending transactional or administrative communications necessary to provide services you have purchased or requested, where permitted by applicable law.

9. PERSONAL INFORMATION OF MINORS

MADDHOUSE's services may be offered primarily to adults unless a particular program expressly permits minors to participate.

We do not knowingly sell or share the personal information of children in violation of applicable law.

If a minor participates in a MADDHOUSE program, a parent or legal guardian may be required to complete applicable registration, consent, and waiver documentation.

10. DATA RETENTION

We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, comply with legal and accounting obligations, resolve disputes, enforce agreements, prevent fraud, and fulfill other legitimate business purposes.

Retention periods may vary depending on the type of information and the reason it was collected.

11. DATA SECURITY

MADDHOUSE uses reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

12. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to or integrations with third-party websites, applications, booking systems, payment processors, social media platforms, or other services.

MADDHOUSE is not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of those third parties before providing personal information.

13. DO NOT TRACK AND PRIVACY PREFERENCE SIGNALS

Some web browsers offer a "Do Not Track" feature that allows users to communicate a preference regarding online tracking.

Because there is not a uniform industry standard for responding to all Do Not Track signals, MADDHOUSE may not respond to every browser-based Do Not Track signal.

Where required by applicable California law, MADDHOUSE will honor applicable opt-out preference signals in accordance with legal requirements.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or applicable law.

When we make material changes, we may update the Effective Date and provide additional notice where required.

We encourage you to review this Privacy Policy periodically.

15. CONTACT US

If you have questions about this Privacy Policy or wish to submit a privacy request, please contact:

MADDHOUSE LLC
Email: info@maddhousela.com
Website: maddhousela.com